Job Description
Join Austin's fastest-growing tech hub as a Chat Support Specialist at NexusConnect Solutions! We're seeking empathetic communicators to deliver exceptional customer experiences through our real-time chat platform. This is your chance to launch a rewarding career in customer support while working with innovative products in a collaborative, startup environment. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions using Zendesk and CRM systems
- Collaborate with product teams to escalate critical bugs and feature requests
- Monitor chat queues with average response time under 60 seconds
- Contribute to knowledge base articles and training materials
- Meet/exceed monthly satisfaction and resolution targets
Qualifications
- 1+ years of customer support experience via chat/email/phone
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM tools (Zendesk, Salesforce, or HubSpot)
- Strong problem-solving skills with technical aptitude
- Ability to multitask across 3-5 concurrent chats
- High school diploma or equivalent; college degree preferred