Job Description
Join our award-winning customer support team at Nexus Customer Solutions! We're seeking dynamic Chat Support Specialists to deliver exceptional digital experiences from our Fort Worth headquarters. This immediate-start opportunity offers competitive pay, flexible scheduling, and rapid career progression in a tech-forward environment. Perfect for tech-savvy communicators passionate about resolving customer inquiries through real-time chat platforms. Enjoy modern amenities, comprehensive training, and a collaborative culture focused on growth and innovation.
Responsibilities
- Provide real-time chat support across multiple digital channels (website, apps, social)
- Resolve customer inquiries with speed and empathy, maintaining 95%+ satisfaction scores
- Document interactions accurately in CRM systems while adhering to SLA standards
- Collaborate with technical teams to troubleshoot complex product issues
- Identify process improvement opportunities through daily analytics review
- Train on new products/services to maintain knowledge base accuracy
- Support seasonal demand surges during peak business hours
Qualifications
- Minimum 1 year experience in customer support or chat-based environments
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Strong problem-solving abilities with technical aptitude
- Ability to multitask across 3-5 concurrent chat sessions
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings/weekends
- Residency within 30 miles of Fort Worth required for onboarding