Job Description
Join our award-winning customer support team as a Local Chat Support Specialist! We're hiring immediately for our Dallas hub to deliver exceptional digital experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment. No experience required – we provide full training!
Perks include: Flexible scheduling, remote options after training, performance bonuses, and advancement pathways to senior roles. Our Dallas team fosters a collaborative culture where your voice matters.
Responsibilities
- Resolve customer inquiries via real-time chat within 90-second response time
- Document interactions using CRM systems with 100% accuracy
- Escalate complex technical issues to Tier 2 support specialists
- Maintain product knowledge through weekly training modules
- Contribute to process improvement initiatives
- Support 24/7 rotational schedule (including weekends)
Qualifications
- High school diploma or equivalent (required)
- Minimum 45 WPM typing speed (assessed during interview)
- Proficiency in Windows OS and web browsers
- Exceptional written communication skills
- Ability to multitask across 3-5 chat conversations
- Customer service experience preferred but not required
- Must pass background check and drug screening