Job Description
Join our dynamic team as a Chat Support Specialist in sunny San Antonio! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This contract position offers immediate start and flexible hours, perfect for those looking to launch their customer service career in a fast-paced digital environment.
Why Choose Us? Competitive pay, comprehensive training, and a supportive remote-first culture. No weekends required!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions using CRM systems (Zendesk/Salesforce)
- Collaborate with technical teams to resolve complex issues
- Maintain accurate response time metrics above 95%
- Identify trends and contribute to process improvements
- Adhere to company SLAs and compliance protocols
- Assist with quality assurance initiatives
Qualifications
- 1+ years customer service experience preferred
- Exceptional typing speed (60+ WPM) and accuracy
- Proficient in chat platforms (Intercom, LivePerson)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent required
- Reliable internet connection and quiet workspace
- Available for evening/weekend shifts as needed
- Basic technical troubleshooting knowledge