Job Description
Join ConnectCare Solutions and become the voice of our customers! We're seeking passionate Chat Support Specialists to deliver exceptional digital customer experiences from our vibrant Miami office. As a key player in our customer success team, you'll resolve inquiries, troubleshoot issues, and build lasting relationships—all while enjoying Florida's sunshine culture. Immediate openings available for tech-savvy communicators ready to make an impact!
Responsibilities
- Provide real-time chat support across web and mobile platforms
- Resolve technical inquiries and product-related issues
- Document interactions using CRM systems with precision
- Collaborate with technical teams for complex escalations
- Maintain positive brand voice in all customer interactions
- Identify upsell opportunities based on customer needs
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Spanish language skills highly valued
- Available for flexible shifts including evenings/weekends