Job Description
Join our award-winning support team at Nexus Customer Solutions! We're seeking dynamic Chat Support Specialists to deliver exceptional customer experiences from our Fort Worth headquarters. This is your chance to launch a rewarding career in customer service with competitive pay, comprehensive training, and immediate start opportunities. Enjoy a modern collaborative environment where your problem-solving skills shine and customer satisfaction is our top priority.
Responsibilities
- Deliver real-time chat support across multiple platforms (web, mobile, social)
- Resolve customer inquiries regarding products, services, and account management
- Maintain detailed case notes in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in ongoing product training and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (chat/phone/email)
- Excellent written communication with 60+ WPM typing speed
- Proficiency in CRM tools (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution skills
- Available for flexible scheduling including weekends