Job Description
Join our dynamic customer experience team in Austin as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional real-time support through our digital platforms. This role offers immediate start for qualified candidates who thrive in fast-paced environments and excel at turning customer interactions into positive experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within a forward-thinking tech company.
Responsibilities
- Deliver real-time customer support via chat, email, and social media channels
- Resolve technical inquiries, billing questions, and product usage issues
- Document interactions accurately in CRM systems and maintain case histories
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including response time and resolution targets
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Exceptional written communication with professional tone
- Proficient in CRM software (e.g., Zendesk, Salesforce)
- Ability to multitask in high-volume digital environments
- Strong problem-solving skills with attention to detail
- Available for flexible shifts including evenings/weekends