Job Description
Join our dynamic team as a Chat Support Specialist in Charlotte! We're hosting a dedicated hiring event for motivated individuals seeking entry-level opportunities in customer service. No experience necessary – we provide comprehensive training to help you thrive in this remote-friendly role. Enjoy competitive pay, flexible scheduling, and career growth potential within our rapidly expanding healthcare tech company.
Responsibilities
- Deliver empathetic and efficient customer support via live chat
- Resolve inquiries regarding products/services using knowledge base tools
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Maintain positive customer satisfaction metrics
- Adhere to company protocols and security guidelines
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong written communication skills
- Ability to multitask in fast-paced digital environment
- Basic computer proficiency with typing speed of 35+ WPM
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work
- Availability to work rotating shifts including weekends
- Must attend Charlotte hiring event on 2023-10-15