Job Description
Join Chicago's fastest-growing tech support team! ConnectLocal Solutions is seeking passionate Chat Support Specialists to deliver exceptional customer experiences from our downtown Chicago hub. This immediate-start role offers hybrid work flexibility, competitive benefits, and opportunities for career growth in a collaborative environment. Perfect for tech-savvy individuals who thrive in fast-paced digital customer service roles.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and troubleshoot technical issues with precision
- Collaborate with cross-functional teams to escalate complex problems
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to company protocols and SLA standards for response times
- Contribute to knowledge base documentation and process improvements
Qualifications
- Minimum 1 year of customer service experience via chat/email
- Exceptional written communication skills with impeccable grammar
- Proficiency in CRM software (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities with technical aptitude
- Ability to multitask in high-pressure situations
- Chicago residency required (no relocation assistance provided)
- Flexible availability including evenings/weekends as needed