Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Seattle-based clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. Start within 48 hours!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in ongoing product knowledge training
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including weekends/holidays
- Background check required