Job Description
Join our dynamic team as a Chat Support Specialist and enjoy the flexibility of daily pay! We're seeking tech-savvy communicators in Indianapolis to deliver exceptional customer support through our live chat platform. This contract role offers remote work with on-site hiring events and immediate opportunities for growth.
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and troubleshoot product concerns
- Maintain detailed documentation of interactions
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics (CSAT, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent written communication skills (WPM 60+)
- Proficiency with CRM software (Zendesk, Salesforce)
- Ability to multitask across 3-5 chat windows
- Reliable high-speed internet connection
- Availability for rotating weekend shifts