Job Description
Join Texas Connect Solutions as a Full-Time Customer Service Representative in Austin! We're seeking passionate individuals to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and fully paid training to launch your career in customer service. Work in a dynamic, supportive environment where your growth is our priority. No experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to Austin office
- Must pass background check and drug screen