Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the voice of our Detroit and Ohio communities! We're seeking empathetic professionals to deliver exceptional remote support from home. Immediate openings available for candidates ready to make an immediate impact in our growing team.
As a cornerstone of our customer experience, you'll resolve inquiries, build relationships, and drive satisfaction through every interaction. This remote role offers competitive pay, full benefits, and the flexibility to serve your local community while working from home.
Responsibilities
- Handle inbound/outbound calls and digital communications for Detroit/Ohio clients
- Resolve product/service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing product training initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication & problem-solving skills
- Ability to work independently in remote setting
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet connection
- Availability for flexible shifts including evenings/weekends