Job Description
Join Austin's fastest-growing tech support team with daily pay opportunities! ConnectNow Solutions is hiring Chat Support Specialists for our Austin headquarters. Perfect for students, gig workers, and career changers seeking flexible hours with same-day pay. No experience required – we provide comprehensive training!
Why Austin Professionals Love Us:
- Get paid daily via direct deposit
- Competitive hourly rates + performance bonuses
- Modern downtown Austin workspace
- Free parking & transit stipend
- Growth opportunities to senior roles
Responsibilities
- Respond to customer inquiries via live chat in under 60 seconds
- Troubleshoot technical issues for software & hardware products
- Maintain 95%+ customer satisfaction rating
- Document interactions in CRM system with precision
- Collaborate with Tier 2 support for escalations
- Participate in weekly product knowledge sessions
- Meet daily chat volume targets (40-60 chats/day)
Qualifications
- High school diploma or equivalent (students welcome)
- Minimum 45 WPM typing speed
- Proficiency in G-Suite & CRM tools
- Ability to multitask across 3+ chat windows
- Strong problem-solving & communication skills
- Available for weekend shifts (Sat/Sun)
- Must pass background check & drug screen