Job Description
We are looking for a dynamic Chat Support Specialist to join our growing team in Denver, CO. If you have a passion for helping others and excellent typing skills, we want to hear from you. We offer Immediate Hire opportunities and comprehensive Paid Training to ensure your success.
As a key member of our support team, you will be the first point of contact for our clients, providing top-tier service through live chat channels. We value communication, empathy, and technical proficiency.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy.
- Provide detailed product information and troubleshooting assistance.
- Document customer interactions and issue resolutions in CRM systems.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of professionalism and positivity during high-volume periods.
- Identify opportunities to upsell or cross-sell services where appropriate.
Qualifications
- High school diploma or GED required.
- Previous customer service or chat support experience is a plus.
- Must have a reliable computer and high-speed internet connection.
- Typing speed of 35+ WPM.
- Strong written communication and grammar skills.
- Ability to work flexible shifts, including evenings and weekends.