Job Description
Join our dynamic team at TechConnect Solutions as we expand our customer support operations in Denver! We're hosting an exclusive hiring event for passionate individuals to fill full-time chat support specialist roles. This position offers competitive compensation, comprehensive benefits, and clear career advancement pathways in a fast-growing tech environment.
As a key member of our customer experience team, you'll resolve inquiries via real-time chat, ensuring seamless interactions for our diverse client base. Our Denver hub features modern workspaces, flexible scheduling options, and a culture focused on professional growth and work-life balance.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex product issues
- Identify opportunities to improve customer experience workflows
- Adhere to SLA targets and quality assurance standards
- Participate in ongoing training for product updates and service techniques
- Contribute to team knowledge base with best practices and solutions
Qualifications
- 1+ years of customer support experience via chat, email, or phone
- Exceptional written communication skills with professional tone
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and conflict resolution abilities
- Availability for rotating shifts including weekends
- U.S. work authorization required