Job Description
Are you a natural problem-solver with a knack for clear communication? Premier Customer Solutions is excited to announce a Hiring Event in Charlotte, NC for Entry-Level Chat Support Representatives. We are looking for motivated individuals to join our dynamic team and help us deliver exceptional customer experiences.
In this role, you will serve as the first point of contact for our clients, assisting customers via live chat with product inquiries, troubleshooting, and account support. We believe in promoting from within and offer extensive training for those new to the industry.
Why You Should Apply:
- Competitive Pay: Starting at $16.00/hr with opportunities for performance bonuses.
- No Experience Required: We provide comprehensive on-the-job training and mentorship.
- Flexible Schedule: Choose from various shifts to fit your lifestyle.
- Career Growth: Clear pathways to senior support and management roles.
Join us in Charlotte and take the first step towards a stable, rewarding career in customer service.
Responsibilities
- Respond to customer inquiries promptly and professionally via live chat interfaces.
- Resolve customer issues and answer questions regarding products and services accurately.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Identify and escalate complex issues to senior support staff when necessary.
- Stay updated on product knowledge and policy changes to provide reliable information.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Excellent written communication and grammar skills.
- Ability to multitask effectively in a fast-paced environment.
- Must have a stable internet connection and a quiet workspace (if remote).
- Passion for helping others and a positive attitude.