Job Description
Launch your career in customer service with our comprehensive paid training program! No prior experience required – we’ll teach you everything you need to succeed. Join our dynamic team at Customer Connect Solutions and enjoy competitive pay, flexible scheduling, and clear advancement paths. Our Louisville, KY office offers modern facilities, supportive leadership, and a culture that celebrates growth. Full benefits package included after 60 days!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and internal knowledge bases
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer relationship management software
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development sessions
Qualifications
- No experience required – paid training provided!
- High school diploma or equivalent (GED)
- Strong communication skills and clear speaking voice
- Ability to navigate multiple computer systems simultaneously
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening