Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to deliver real-time assistance via live chat for our growing client base. Enjoy competitive compensation, comprehensive benefits, and an immediate start date. This hybrid role combines remote flexibility with occasional in-office collaboration at our downtown Columbus hub. Help shape the future of local customer support while advancing your career in a dynamic environment.
Responsibilities
- Deliver prompt, empathetic customer support through live chat channels
- Troubleshoot technical issues and resolve inquiries within SLA targets
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify process improvement opportunities
- Train on proprietary platforms and industry-specific knowledge
- Support 24/7 rotational coverage as needed (evenings/weekends)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years experience in customer support or chat-based roles
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and multitasking tools
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently in remote settings
- Flexibility for evening/weekend coverage
- Must reside within 30 miles of Columbus, OH