Job Description
Join our award-winning customer experience team in sunny Florida! ConnectCare Solutions is seeking passionate Chat Support Specialists to deliver exceptional digital customer service from our vibrant Miami headquarters. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Immediate start positions available!
We're looking for tech-savvy communicators who thrive in fast-paced digital environments. Our team handles 50+ daily customer inquiries across e-commerce, SaaS, and fintech platforms. With paid training and clear career advancement paths, this is your opportunity to grow while making a real impact.
Responsibilities
- Resolve customer inquiries via live chat with 90%+ satisfaction rates
- Maintain detailed case notes in CRM systems with precision
- Collaborate with tech teams to escalate complex technical issues
- Proactively identify upsell opportunities during support interactions
- Adhere to SLAs with average response time under 45 seconds
- Participate in weekly product knowledge workshops
- Support 3+ digital platforms simultaneously during peak hours
- Document process improvements for team efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (chat support preferred)
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills in English
- Ability to multitask across 3+ chat windows
- Basic troubleshooting for common tech issues
- Must be available for flexible shifts including evenings/weekends