Job Description
Welcome to Apex Digital Solutions. We are currently seeking a motivated and empathetic Chat Support Specialist to join our team in Jacksonville, FL. If you are looking for a career with immediate start opportunities and a supportive environment, we want to hear from you.
In this role, you will be the voice and face of our brand, assisting customers through live chat channels. We pride ourselves on providing top-tier service, and we need someone who shares our passion for excellence.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive pay ranging from $18.00 to $24.00 per hour.
- Comprehensive training and career advancement opportunities.
- Modern work environment with a focus on employee well-being.
Responsibilities
- Respond to customer inquiries and resolve issues via live chat with a friendly and professional tone.
- Accurately process customer orders, returns, and account updates.
- Diagnose technical problems and troubleshoot solutions to ensure customer satisfaction.
- Document all interactions and resolutions in the CRM system.
- Collaborate with other departments to escalate complex issues effectively.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer service, preferably in a chat or email support role.
- Excellent written communication skills with impeccable grammar and spelling.
- Typing speed of 40+ words per minute.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Experience with CRM software (Zendesk, LiveChat, etc.) is a plus.
- Must be legally authorized to work in the United States.