Job Description
Are you looking for a rewarding career in Customer Service with opportunities in Jacksonville, FL, and Ohio? We are currently seeking dedicated individuals to join our team as Customer Service Representatives.
We offer a comprehensive Paid Training Program designed to get you up to speed quickly. Whether you are an experienced professional or just starting your journey, we provide the tools and support you need to succeed.
Why Join Us?
- Competitive Salary: $18.00 - $24.00 per hour.
- Paid Training: No experience required; we teach you everything you need to know.
- Full-Time Opportunities: Stable hours and benefits.
- Remote & Hybrid Options: Flexible work arrangements available.
We are looking for a team player who is patient, empathetic, and eager to learn. If you are ready to launch your career in a supportive environment, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints effectively to ensure high satisfaction levels.
- Accurately document customer interactions and account information in CRM systems.
- Assist customers with product information, billing inquiries, and technical support.
- Collaborate with team members and management to improve service processes.
- Stay up-to-date on company policies, products, and services.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer proficiency and typing speed (35+ wpm).
- A customer-first attitude with a solution-oriented mindset.
- Reliable internet connection if working remotely.