Job Description
Join our award-winning team at Coastal Solutions Group as a Customer Service Representative and become the voice of our brand! We're hosting an exclusive hiring event for immediate full-time positions in our Virginia Beach headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills make a real impact. No experience necessary – we provide paid training!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM systems
- Process orders and troubleshoot technical issues
- Collaborate with sales and support teams
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (CSAT, FCR)
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Empathy and patience in high-pressure situations
- Flexibility for evening/weekend shifts
- U.S. work authorization required