Job Description
Join our award-winning team as a Chat Support Specialist in Fort Worth, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. Enjoy weekly pay, flexible scheduling, and immediate start opportunities in our fast-growing tech hub.
Why Work With Us?
- Weekly direct deposit pay
- Remote-friendly with optional in-office collaboration
- Comprehensive paid training
- Clear career advancement paths
- Modern tech stack and supportive culture
Responsibilities
- Resolve customer inquiries via live chat in under 60 seconds
- Document interactions using CRM systems with 99% accuracy
- Collaborate with Tier 2 teams on complex technical issues
- Maintain product knowledge through weekly training modules
- Support multiple chat channels simultaneously during peak hours
- Identify upsell opportunities for premium services
- Meet 95% customer satisfaction score consistently
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or chat support experience
- Type 60+ WPM with 98% accuracy
- Proficient in Zendesk and Salesforce platforms
- Exceptional written communication skills
- Reliable high-speed internet connection
- Ability to work evenings/weekends (15-25 hrs/week)
- Must pass background check and drug screening