Job Description
Join our dynamic team as a Chat Support Specialist at ConnectHub Solutions! We're seeking empathetic communicators to deliver exceptional digital customer experiences from our Fort Worth headquarters. This immediate-start opportunity offers competitive pay, comprehensive training, and a collaborative environment where your problem-solving skills shine. Help us redefine customer support through real-time chat interactions while growing your career in a tech-forward company.
Responsibilities
- Provide real-time chat support to resolve customer inquiries regarding products/services
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for response time and resolution rates
- Contribute to knowledge base improvements through feedback and documentation
- Maintain professional communication standards across all customer touchpoints
- Participate in ongoing training to enhance product knowledge and support techniques
Qualifications
- Minimum 1 year experience in customer support or chat-based assistance
- Exceptional written communication with flawless grammar and spelling
- Proficiency in CRM software (Zendesk, Salesforce, or similar)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent; associate degree preferred
- Must be available for flexible scheduling including weekends
- Residency in Fort Worth/Tarrant County required