Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking motivated Full-Time Call Center Representatives to deliver exceptional client experiences from our state-of-the-art Tampa facility. Enjoy competitive pay, comprehensive benefits, and immediate opportunities for career growth. No prior call center experience required – we provide paid training!
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and company holidays
- Tuition reimbursement and career advancement programs
- Modern, energy-efficient workplace environment
Responsibilities
- Handle incoming/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Proficient with basic computer applications
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset
- U.S. work authorization required
- Background check and drug screen required