Job Description
Join ConnectCare Solutions' elite customer service team! We're seeking dynamic Weekend Call Center Representatives in San Jose for our upcoming hiring event. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Work weekends (Sat/Sun) with weekday flexibility – perfect for work-life balance!
Hiring Event Details: October 15th, 10 AM-2 PM at 2500 N 1st Street, San Jose. Bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs for call quality and resolution time
- Collaborate with team members to enhance service protocols
- Adhere to HIPAA compliance standards
- Participate in ongoing training and development programs
Qualifications
- 1+ years call center or customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with CRM software (Salesforce preferred)
- Flexibility to work weekends and holidays
- High school diploma or equivalent (college degree a plus)
- Positive attitude and problem-solving mindset
- Bilingual Spanish/English highly desirable