Job Description
Join TechConnect Solutions as a Chat Support Specialist and revolutionize how businesses interact with their customers in real-time! We're seeking passionate communicators to deliver exceptional digital support experiences. Our Los Angeles-based team offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of the tech industry. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Provide instant, empathetic support via live chat for B2B and B2C clients
- Resolve technical issues, billing inquiries, and product questions efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Continuously refine support scripts based on customer feedback
- Monitor chat queues and maintain response time SLAs
- Participate in weekly product knowledge workshops
Qualifications
- 1+ years of customer support experience (chat/voice/email)
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with Zendesk, Intercom, or similar CRM platforms
- Strong problem-solving abilities with calm demeanor
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Fluent in English with multilingual skills a plus