Job Description
Are you a people person with a knack for solving problems? Apex Digital Solutions is looking for enthusiastic Chat Support Specialists to join our growing team in San Jose, California.
We are currently hiring for Full-Time roles and offer comprehensive Paid Training to ensure you have everything you need to succeed. Work in the heart of Silicon Valley with a company that values your growth and well-being.
Why Join Us?
- Paid Training Program: No prior experience required. We teach you everything you need to know.
- Competitive Salary: Earn between $22.00 - $28.00 per hour.
- Full-Time Benefits: Health, dental, and vision insurance.
- Career Growth: Clear pathways to management and specialized roles.
Join a dynamic team where your voice matters and your career can thrive.
Responsibilities
- Communicate professionally with customers via live chat and email to resolve inquiries.
- Answer questions regarding products, services, and account status accurately.
- Diagnose technical issues and provide step-by-step solutions to customers.
- Escalate complex issues to senior support staff when necessary.
- Maintain a positive and empathetic tone in every interaction.
- Document customer interactions and feedback in the CRM system.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Professional English communication skills (verbal and written).
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer skills and typing speed of 40+ WPM.
- Ability to work full-time hours, including weekends and holidays as needed.