Job Description
Are you a dynamic communicator who thrives in a fast-paced digital environment? ApexTech Solutions is looking for a dedicated Chat Support Specialist to join our elite customer experience team in Seattle, WA.
We are on a mission to revolutionize how we interact with our clients. As a Chat Support Specialist, you won't just be answering tickets—you'll be building relationships, solving complex problems, and representing our brand with empathy and expertise. We offer a competitive benefits package, flexible hybrid work options, and a clear path for career advancement.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Professional development and certification programs.
The Role:
In this full-time position, you will be the voice of ApexTech, interacting with clients through our proprietary live chat platform. You will be responsible for ensuring every customer feels heard, understood, and satisfied with our service.
Responsibilities
- Provide exceptional, real-time support to customers via live chat channels, maintaining a professional and friendly tone at all times.
- Diagnose and resolve customer inquiries regarding products, services, and account issues efficiently.
- Document all interactions accurately in the CRM system to ensure seamless handoffs to other departments.
- Identify trends in customer feedback and suggest improvements to the product or service team.
- Collaborate with the technical team to troubleshoot complex issues and escalate tickets when necessary.
- Adhere to all company policies, service level agreements (SLAs), and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate degree or Bachelor’s degree in a related field is preferred.
- Proven experience in customer service, technical support, or chat support (min 1 year preferred).
- Exceptional typing speed (minimum 45 WPM) with high accuracy.
- Strong written communication skills with a focus on grammar, clarity, and tone.
- Ability to multitask, prioritize tasks, and manage time effectively in a high-volume environment.
- Proficiency with CRM software and chat platforms (experience with Zendesk or Intercom is a plus).