Job Description
Join our dynamic team at ConnectServe Solutions! We're hosting an exclusive hiring event for Chat Support Specialists in Philadelphia. Be the first point of contact for our valued customers, delivering exceptional service through live chat while working in our modern downtown office. This role offers competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced tech environment. On-the-spot interviews available!
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve technical issues and provide product support using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics including response time and resolution rates
- Continuously update knowledge on products and services
- Contribute to team training and knowledge base improvements
Qualifications
- 1+ years of customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Salesforce, Zendesk) and chat platforms
- Strong problem-solving abilities and emotional intelligence
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends
- Valid Pennsylvania driver's license for occasional off-site events
- Passion for technology and helping others