Job Description
Join ConnectCare Solutions as a Part-Time Remote Customer Service Representative and become the heart of our client interactions! We're seeking empathetic professionals to deliver exceptional support from the comfort of their homes in San Antonio, TX. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual team environment. Perfect for students, parents, or anyone seeking work-life balance without compromising impact.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client portfolios
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with internal teams to escalate complex issues when needed
- Meet monthly KPIs for resolution time and customer satisfaction scores
- Participate in weekly virtual training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English and Spanish
- Reliable high-speed internet and quiet home office setup
- Ability to work evenings/weekends (20-25 hours/week)
- Strong problem-solving and conflict resolution abilities