Job Description
Join ClientFirst Solutions and become the voice of our valued customers! We're seeking dynamic Customer Service Representatives to join our award-winning support team in Richmond, Virginia. This immediate-start opportunity offers competitive compensation, comprehensive training, and a collaborative work environment where your contributions directly impact customer satisfaction.
As a cornerstone of our customer experience team, you'll handle inquiries with professionalism and empathy while resolving issues efficiently. Our culture celebrates growth – we invest in your development through continuous learning programs and clear advancement pathways. Enjoy modern amenities, flexible scheduling options, and a supportive team dedicated to excellence.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product inquiries, billing issues, and technical concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Availability for flexible shifts including weekends