Job Description
Launch your customer service career with our Chat Support Specialist position! We're seeking motivated individuals in Atlanta to join our remote-first team. No experience required – comprehensive training provided. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment.
What We Offer:
- Industry-leading training program
- Health benefits and 401(k) matching
- Remote work with quarterly team meetups
- Career advancement pathways
Responsibilities
- Deliver exceptional customer support via live chat
- Resolve technical and billing inquiries efficiently
- Document interactions in CRM systems
- Collaborate with team members on complex issues
- Maintain product knowledge through continuous learning
- Meet performance metrics for response time and satisfaction
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent
- Strong written communication skills
- Ability to type 40+ WPM accurately
- Proficient with web-based tools
- Customer-focused mindset
- No experience required – training provided
- Reliable internet connection
- Available for full-time hours (40/week)