Job Description
Are you a dedicated problem-solver looking to kickstart your career with paid training and a supportive team? Apex Solutions Group is actively hiring a Weekend Customer Service Representative for our operations in Wichita, Kansas. We pride ourselves on delivering exceptional service and are looking for individuals who are ready to make a difference in our clients' lives.
As a key member of our support team, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless experience for every client. We offer a competitive wage, comprehensive benefits, and a clear path for career advancement.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: No experience required; we provide all the tools you need to succeed.
- Flexible Scheduling: Focus on your work-life balance with dedicated weekend shifts.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound calls and emails with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently, ensuring high customer satisfaction scores.
- Process orders, returns, and account adjustments accurately.
- Document customer interactions and issue resolutions in the CRM system.
- Collaborate with the support team to identify trends and improve service processes.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus, but not required for applicants with strong communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Reliable access to a computer and high-speed internet for remote or hybrid work options.
- Availability to work weekends (Saturday and Sunday) on a rotating schedule.