Job Description
Are you a natural communicator looking for a Chat Support Specialist role with an immediate start? Apex Customer Solutions is hiring top talent to join our dynamic team in Houston, TX. We are looking for individuals who can provide exceptional support to our clients through live chat and email channels.
In this role, you will be the first point of contact for our customers, resolving inquiries efficiently while maintaining a positive brand image. We offer a competitive hourly rate, flexible schedules, and a collaborative work environment.
Responsibilities
- Respond to customer inquiries in real-time via live chat with a professional and empathetic tone.
- Troubleshoot technical issues and provide step-by-step solutions to resolve customer problems.
- Document all customer interactions, solutions, and feedback in our CRM system.
- Maintain a high CSAT (Customer Satisfaction Score) and respond time metrics.
- Collaborate with the technical team to escalate complex issues and share product insights.
- Adhere to company policies and quality assurance standards for every interaction.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- 1+ years of experience in customer service, technical support, or chat support.
- Excellent written communication skills and typing speed (minimum 40 WPM).
- Ability to multitask and work efficiently in a fast-paced remote or hybrid environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work flexible shifts, including evenings and weekends.