Job Description
Immediate Hire: Chat Support Specialist in San Jose, CA
Join TechConnect Solutions' award-winning support team as a Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates.
Why You'll Love Working Here:
- Competitive hourly pay with performance bonuses
- Comprehensive health/dental/vision benefits
- Clear career advancement paths
- Modern downtown San Jose office
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions in CRM system with precision
- Collaborate with Tier 2 support for complex escalations
- Maintain 95%+ customer satisfaction rating
- Participate in daily team huddles and training sessions
- Adhere to SLA metrics for response and resolution times
Qualifications
- 1+ years customer service experience (chat/email/phone)
- 60+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk/Intercom/Gorgias
- Exceptional written communication skills
- Ability to multitask across 3+ concurrent chats
- Strong problem-solving and de-escalation abilities
- Authorized to work in the US without sponsorship