Job Description
Join Omaha Customer Connect's award-winning team as an Urgent Call Center Representative! We're hiring immediately for full-time positions with comprehensive paid training. No experience required – we provide all the tools you need to succeed in this dynamic customer service role. Enjoy competitive pay, flexible scheduling options, and opportunities for career advancement within our rapidly growing organization.
Our state-of-the-art facility features modern amenities, and our supportive culture ensures you'll feel valued from day one. As a key member of our client service team, you'll directly impact customer satisfaction while developing valuable communication and problem-solving skills.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Ability to type 30+ WPM with basic computer proficiency
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Flexibility to work rotating shifts including evenings/weekends
- Pass background check and drug screening