Job Description
Join our award-winning customer service team in Fort Worth and become the voice of our community! We're seeking dedicated weekend warriors to deliver exceptional support to local residents. This is your chance to build a meaningful career while enjoying work-life balance with our Saturday/Sunday schedule. Bring your passion for helping others and grow with us through comprehensive training and advancement opportunities.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Fort Worth residents
- Resolve billing inquiries, service issues, and account concerns
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex solutions
- Participate in weekend hiring events and onboarding initiatives
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong conflict resolution and empathy skills
- Weekend availability (Sat/Sun, 8am-8pm)
- Proficient with Microsoft Office and CRM software
- Spanish bilingual skills highly valued
- Ability to pass background check and drug screen