Job Description
Join TechConnect Solutions as a Weekend Chat Support Specialist in sunny Jacksonville, FL! We're offering paid training for motivated individuals ready to provide exceptional customer service through digital channels. Enjoy weekend shifts with competitive pay while building valuable tech skills in a dynamic team environment.
Why Join Us?
• Paid comprehensive training program
• Weekend-only schedule (Sat-Sun)
• Career advancement opportunities
• Collaborative team culture
• Modern downtown Jacksonville workspace
Responsibilities
- Deliver prompt, professional chat support to customers via digital platforms
- Resolve technical inquiries, billing questions, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to company protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent typing skills (40+ WPM) and written communication
- Proficient with web-based tools and CRM platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation abilities
- Reliable weekend availability (Saturday/Sunday shifts)
- Must pass background check and drug screening