Job Description
Join TechFlow Solutions' dynamic support team as a Chat Support Specialist in Atlanta! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This contract position offers immediate start for qualified candidates ready to make an impact in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and the chance to work with cutting-edge technology while helping clients resolve issues efficiently.
As a key member of our customer success team, you'll be the digital face of our brand, providing instant assistance via chat platforms. This role is perfect for problem-solvers who thrive in remote settings and value work-life balance. Training and onboarding provided – no prior experience with our specific tools required!
Responsibilities
- Deliver real-time technical support via chat for software/hardware inquiries
- Resolve customer issues using ticketing systems with 95% first-contact resolution rate
- Maintain detailed documentation of interactions in CRM platforms
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLAs with average response time under 2 minutes
- Participate in weekly performance reviews and training sessions
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience via digital channels
- Proficiency in typing (60+ WPM) with excellent grammar
- Strong problem-solving abilities with technical aptitude
- Experience with Zendesk or similar support platforms
- Ability to multitask in fast-paced chat environments
- Flexible availability including evenings/weekends
- Must pass background check and drug screening