Job Description
Join our award-winning support team and become the voice of innovation! LocalConnect Solutions is seeking passionate Chat Support Specialists for immediate contract opportunities in Denver. Enjoy hybrid work, competitive pay, and rapid career growth while serving diverse clients nationwide. Perfect for tech-savvy communicators who thrive in dynamic environments.
Why Join Us?
• Flexible remote/in-office hybrid model
• Paid training and certifications
• Referral bonuses and performance incentives
• Direct path to full-time roles
• Collaborative Denver team culture
Responsibilities
- Deliver exceptional customer support via live chat across digital platforms
- Resolve technical inquiries, billing issues, and product troubleshooting
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Adhere to SLA targets with 95%+ satisfaction metrics
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience (chat/email preferred)
- Proficiency with Zendesk, Intercom, or similar support tools
- Exceptional written communication and typing skills (60+ WPM)
- Ability to multitask in high-volume environments
- High school diploma or equivalent (college degree preferred)
- Available for evening/weekend shifts (10am-6pm MST)
- Strong problem-solving and conflict resolution abilities