Job Description
Join TechConnect Solutions' elite customer support team and transform how businesses engage with their customers! We're hosting an exclusive hiring event for motivated Chat Support Specialists in Fort Worth, TX. This weekend shift role offers competitive pay, flexible scheduling, and growth opportunities in a dynamic tech environment.
What You'll Love:
- Premium weekend shift flexibility (Sat/Sun)
- Remote-first hybrid work options
- Industry-leading chat software training
- Performance-based quarterly bonuses
- Clear advancement pathways to Senior Agent roles
Responsibilities
- Deliver exceptional customer support via live chat with <90s response times
- Resolve technical inquiries and billing issues using CRM tools
- Maintain detailed case documentation in Salesforce
- Collaborate with Tier 2 support for complex escalations
- Meet 95% customer satisfaction score targets
- Participate in bi-weekly knowledge-sharing sessions
- Adhere to HIPAA/PCI compliance protocols
Qualifications
- 1+ years customer service experience
- Proficient in live chat platforms (Zendesk/Intercom)
- Minimum 60 WPM typing speed with 99% accuracy
- Associate's degree or equivalent technical certification
- Fluent in English with clear written communication
- Ability to work independently in remote settings
- Available for all weekend shifts (8am-8pm)
- Basic troubleshooting experience with SaaS products