Job Description
Join our award-winning customer service team at ConnectPro Solutions! We're hosting an exclusive hiring event for motivated individuals seeking full-time call center careers in Austin. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice makes a difference. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) preferred