Job Description
Join our award-winning support team as an immediate hire Chat Support Specialist in sunny San Jose! We're seeking tech-savvy communicators to deliver exceptional customer service through our digital platforms. This role includes comprehensive paid training, career advancement opportunities, and a collaborative environment where your skills truly matter. If you're ready to launch your customer service career with industry-leading benefits and growth potential, apply today!
Responsibilities
- Provide real-time chat support for technical and non-technical customer inquiries
- Resolve issues using knowledge bases and ticketing systems
- Document interactions and maintain accurate case records
- Collaborate with Tier 2 support for complex escalations
- Participate in continuous training to enhance product knowledge
- Meet performance metrics for response time and CSAT scores
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent required
- Minimum 40 WPM typing speed with 98% accuracy
- Experience with CRM software (Zendesk preferred)
- Strong written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge
- Flexible availability including evenings/weekends
- Pass background check and drug screening