Job Description
Join Our Award-Winning Team as a Remote Customer Service Representative!
CustomerFirst Solutions is urgently hiring empathetic professionals to deliver exceptional customer experiences from the comfort of your home. As a key member of our Wichita-based team, you'll resolve inquiries, build relationships, and drive customer satisfaction in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and flexible remote work arrangements.
Why Work With Us?
- Industry-leading training and career advancement
- Health, dental, and vision insurance
- 401(k) with company matching
- Monthly performance bonuses
- Home office stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed KPIs including average handle time and CSAT scores
- Proactively identify upsell opportunities to enhance customer value
- Maintain detailed knowledge of products/services and policies
- Participate in weekly coaching sessions to refine skills
Qualifications
- Minimum 2 years customer service experience
- Proven remote work capability with dedicated home office
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- High-speed internet connection (minimum 25 Mbps)
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent experience
- Type 40+ WPM with 98% accuracy