Job Description
Join our award-winning support team as a Night Shift Customer Service Representative and deliver exceptional remote experiences from the comfort of your home. At NexaCare, we empower agents with cutting-edge tools and a supportive culture focused on growth and work-life balance. This full-time night shift position (10 PM - 6 AM) offers competitive pay, comprehensive benefits, and the flexibility of 100% remote work. Help us redefine customer excellence while advancing your career in a thriving tech hub.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 98% accuracy
- Collaborate with cross-functional teams to escalate technical issues
- Meet/exceed KPIs including CSAT scores and resolution times
- Participate in continuous training programs to enhance product knowledge
- Identify process improvements to enhance customer experience
Qualifications
- 1+ years customer service experience in remote or high-volume environments
- Excellent verbal/written communication skills with neutral accent
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Ability to type 40+ WPM with 95% accuracy
- Reliable high-speed internet and quiet home workspace
- Available to work 10 PM - 6 AM EST (Sunday - Thursday)
- Problem-solving mindset with attention to detail