Job Description
Join our dynamic team as an immediate hire Chat Support Specialist in Houston! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This contract role offers rapid onboarding and competitive pay for those ready to start immediately. Enjoy a modern remote-friendly environment with flexible scheduling while resolving inquiries for Fortune 500 clients. If you thrive in fast-paced digital environments and possess stellar problem-solving skills, this is your opportunity to launch or advance your customer service career.
Responsibilities
- Respond to customer inquiries via live chat with average response time <60 seconds
- Resolve technical issues using remote tools and knowledge base resources
- Maintain detailed case documentation in CRM systems (Salesforce/Zendesk)
- Collaborate with tier-2 support for complex troubleshooting escalation
- Meet monthly KPIs for satisfaction scores and first-contact resolution
- Participate in weekly training sessions on product updates
Qualifications
- 1+ years customer support experience via chat/email/phone
- Proficient in CRM platforms (Salesforce/Zendesk preferred)
- Typing speed 60+ WPM with 95% accuracy
- Ability to multitask across 3-4 chat conversations simultaneously
- High school diploma or equivalent; associate's degree preferred
- Reliable home office setup with high-speed internet
- Available for evening/weekend shifts as needed