Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our North Carolina community! We're seeking passionate individuals to deliver exceptional support from the comfort of their homes. As a trusted partner to local businesses, you'll resolve inquiries with empathy and expertise while building lasting customer relationships. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment designed for modern professionals.
What We Offer:
- 100% remote work with home office stipend
- Health, dental, and vision insurance
- Paid training and career development
- Generous PTO and company holidays
- Employee discounts on local services
Responsibilities
- Resolve customer inquiries via phone, email, and chat for North Carolina-based clients
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in customer databases
- Collaborate with local teams to address regional service needs
- Identify and escalate complex issues to appropriate departments
- Meet monthly performance metrics for quality and efficiency
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends
- North Carolina residency required
- Background check and drug screen required