Job Description
Join our award-winning customer support team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated Chat Support Specialists in Fort Worth, TX. This is your opportunity to launch a rewarding career in customer service with immediate start dates. Enjoy competitive pay, comprehensive training, and a supportive remote-first culture.
Why Work With Us?
- Competitive hourly wages with performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Flexible scheduling options
- Career advancement opportunities
- Modern home office equipment provided
Responsibilities
- Deliver exceptional customer service via live chat, email, and phone
- Troubleshoot technical issues and resolve inquiries efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex cases
- Adhere to service level agreements (SLAs) and quality standards
- Identify upsell opportunities for product enhancements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service experience
- Typing speed of 45+ WPM with 95% accuracy
- Proficient in Zendesk, Salesforce, or similar platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to work independently in a remote setting
- Must be available for evening/weekend shifts